Frequently Asked Questions

Delivery

Problems with my order

Cancellations and amendments

Refunds

Returns

Other

Delivery

Where's my Brollied Order?

We ensure orders placed before 4pm, Monday to Friday, are shipped the very same day. Orders placed on Saturday, Sunday or during a public holiday will be shipped on the first available working day.

If you’ve been out, it’s a good idea to check with your neighbours to see if they have accepted a package on your behalf. Still not located your package? Contact us at customer.service@brollied.com or call on 01795 514 848. In the first instance we’ll ask you to confirm your address details and may suggest contacting your local delivery office to see if the package is being held awaiting collection. In the unlikely event that your order should fail to arrive within a reasonable amount of time, we’ll be happy to send a replacement.

What delivery service?

We’re able to offer a range of delivery services, see below.

Delivery UK Estimated Delivery
Royal Mail 2nd 3-5 working days
Royal Mail 1st 1-2 working days
Royal Mail Special Delivery by 1pm (tracked) Next working day before 1pm
Interlink Express Courier (tracked) Next working day
Delivery Overseas
Royal Mail International (tracked) Europe 3-5 working days
Worldwide 5-7 working days
DPD Classic by road (tracked) Europe 3-5 working days
DPD Express Parcels by air (tracked) Europe 1-6 working days
Worldwide 1-9 working days

Problems with my order

I’ve received the wrong item?

We take great care to ensure this shouldn’t happen but if you are concerned that you’ve received the wrong item, please contact us as soon as possible at customer.service@brollied.com or give us a call on 01795 514 848 and we’ll investigate immediately.

I’ve received a damaged or faulty item.

We carefully check all items before despatch but occasionally an item may be damaged in transit or be faulty. Please contact us as soon as possible at customer.service@brollied.com or give us a call on 01795 514 848 so that we can resolve the issue for you. We may ask you to photograph the item and email it to us as having a photograph helps us decide the next course of action. If you are not able to email a photograph it’s not a problem, we’ll still be able to help. In the event that we ask you to return a damaged or faulty item the cost of return will be met by us.

Cancellations and Amendments

How do I cancel/amend my order?

Providing we haven’t already shipped your order, we’ve happy to cancel or amend it. Please contact us as soon as possible on 01795 514 848 or email customer.service@brollied.com to let us know the what you’d like us to do.

Refunds

Can I return my purchase for a refund?

Should you decide to cancel your order or return an item, we’ll be happy to refund you.

Cancelling or returning a product within 30 days of placing your order? We’ll refund the price of the product in full and any standard delivery charges (if paid). You’ll be responsible for the cost of returning the product to us in a perfect, resaleable condition with original product packaging.

Returning because the product is faulty or defective? Please send an email to customer.service@brollied.com or give us a call on 01795 514 848. Do not return any product without contacting us first. If we ask you to return the product to us, we’ll refund the price in full and any delivery charges paid. If we confirm the product is faulty or defective, we’ll cover any reasonable costs incurred in returning the product to us.

How will I be refunded?

We will usually refund using the same method originally used to pay for the your purchase.

Returns

How do I return my umbrella?

Your umbrella should be returned to us wrapped securely in its original packaging. Make sure you include your name and sales reference and a brief note stating the action you’d like us to take. Our return address is shown below. Your local post office will be able to advise on the most appropriate service to use however, in the case of an umbrella with a boxed length of 90cm or greater, MyHermes offer a more economical service. More details can be found at www.myhermes.co.uk.

Brollied (Returns)
1 Styles Close
Sittingbourne
Kent
ME10 3BF
United Kingdom

Can I return my purchase for an exchange?

Yes! Make sure its returned within 30 days of purchase and in a perfect, resaleable condition with original product packaging and instructions where appropriate. Include your name and sales reference and a brief note stating what action you’d like us to take. A replacement product should be the same value as the original purchase or less. For further guidance contact us at customer.service@brollied.com or call on 01795 514 848.

Other

Can you give me more information?

No problem at all, we love to help! Simply email us at customer.service@brollied.com letting us know what information you require and we’ll do our best to provide it.